We want you to receive your Fathom Company products swiftly!
At Fathom Company, we ship products Monday through Friday, excluding holidays determined by carriers Bulky orders may have an additional shipping and handling surcharge. If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
USPS and UPS Shipping
We provide shipping rates and delivery for UPS and USPS when shipping within the United States. Please note that UPS cannot ship to a PO Box. You will be presented with all of the available shipping options during checkout, based on the shipping address and the items in your order. International orders always ship via the US Postal Service.
The shipping cost depends on the weight of the products ordered and the location to which you are shipping. For the lowest rates, consider shipping to a business address instead of a residence.
In rare instances, the quoted shipping rate may differ from the actual shipping rate. If this happens, we will contact you prior to shipping your order to make sure you still want your shipment with the correct shipping costs.
We typically process all orders within 1 business day. Exceptions may occur for large orders, out-of-stock items, and drop-shipped items. We will notify you in the event that your order cannot be filled within a reasonable timeframe.
Your order may also be delayed if your credit card information cannot be verified. To prevent this, please make sure your name and billing address exactly matches the address on file with your credit card company. We take the highest measures possible to help prevent fraud, which helps us keep our costs down, and pass on those savings to our customers.
Fathom Company is located in New Jersey, USA. Shipping times for ground shipments vary depending on the package destination. Ground shipments are estimated times only. If you required guaranteed delivery, please select UPS 3-Day Select, UPS 2nd Day Air, or UPS overnight shipping, AND indicate during checkout the date which you require the order. We will do our best to accommodate your needs.
International and APO/FPO Orders
International and APO/FPO orders take longer to deliver. The delivery date determined by the adrerss countries' postal services. Please allow adequate shipping time for international and APO/FPO orders, as these delivery dates are not guaranteed by Fathom Company.
Package Delivery and Dropoff
Because the carriers (UPS, FedEx, etc) and their drivers are responsible for the packages, they may at their discretion decide not to leave a package in an area they feel is not secure, such as (but not limited to) outside an apartment. If this happens, the driver will come back at the earliest opportunity, usually the next day, and attempt delivery again. In these situations, the package will not be delivered without signature even if the package has been shipped via expedited shipping.
If you request expedited shipping, please make sure someone is available to physically receive the package. Fathom Company is not responsible for delayed shipments due to the carriers' decision not to leave a package in an area that they consider not to be secure.
Claims for Damages Due to Shipping
If you need to file a claim for damages that appeared to have occurred during shipping, please do so within 15 days of the delivery date of your parcel. We require this because that is the minimal timeframe allowed by our carriers. If a claim is made after the fifteen day period, Fathom Company will refuse the claim if the carrier also refuses the claim. If the carrier allows the claim, then we will pass this acceptance to you.